Choosing a secure storage provider is a big decision. You want to make sure they are the perfect fit for your business and will keep your documentation safe. There are a few questions you can ask yourself to make sure you get the right partner for your needs.
Can I still get quick access to hard copies?
There are lots of instances when you might need quick access to the hard copy of a document. Archive-Vault offers fast and flexible deliveries across East Anglia in GPS tracked vans driven by DBS-checked drivers, so you know documents are being safely looked after whether they’re in storage or on their way to you. For customers who are a little further afield, we use a secure courier service with the same level of commitment to security as us. We also offer a same-day delivery service, just make the request through the client portal and we take care of the rest. We can, subject to company policy, carry out deliveries to alternate addresses to help support the transition to home-working if required.
I need to access different files every day, how does this work?
Archive-Vault can certainly accommodate requests to have different documentation delivered daily. Set up a daily delivery schedule with us and submit requests before 1pm the day before. Your items will be located, scanned and prepared for dispatch by us for delivery as per the agreed time on your schedule.
Can I access my offsite files online?
You certainly can, we have several options available so simply choose the best one for you. Our scan on demand service is ideal for those instances where you need to access a document but don’t need the hard copy in front of you. Make the request through the Client Portal, we locate the document in store, scan it, and then upload it to the Portal or send it back via email – whichever works best for you. If you think you’ll need regular electronic access to documentation, our document scanning service is the perfect solution. We collect, prepare, scan, index, and upload your entire inventory to an encrypted USB to give you round the clock access to electronic versions. We can then keep in store, destroy, or deliver the hard copies back to you.
How do I know where my files are?
With our bespoke document indexing service, we index everything you have in store with us at a file level. This means we’re always able to locate the exact document, wherever it is in your boxes. This can also be done at a box level if more suitable for your business needs. You are always able to see on the Client Portal which documents are in store and which ones have been retrieved and delivered.
Can I speak to someone on the phone?
Absolutely. With Archive-Vault there is always a real person at the end of the phone to answer any queries you might have. The beauty of being a small, family-run business is that we get to know our customers on a personal level and they are always our first priority. Our warehouses and office are in the same location, so if something needs looking into further, we can get back to you as quickly as possible.
We pride ourselves on handling everything in store with care to the highest standards, whether it’s a couple of documents or thousands of boxes. If you’d like to explore how we can support your business’s storage needs, get in touch.
